Shipping

SHIPPING POLICY

WHAT DELIVERY OPTIONS ARE AVAILABLE?

Delivery service is available for all online orders. Customers placing orders in Hong Kong SAR may also select in-store collection service from our On Pedder store at 1st Floor, New World Tower, 16-18 Queen’s Road Central, Central, Hong Kong.

Note: We are unable to ship to Mainland China at this time.


WHEN WILL MY ORDER BE DELIVERED?


Delivery (Hong Kong SAR):

- 1 to 2 working days

Delivery (other destinations):

- 7 to 10 working days

To ensure the health and safety of our customers and staff, ON PEDDER continues to take extra safety precautions and sanitisation measures as we process your orders. We appreciate your patience for any possible delays. For further assistance or enquiries, please contact our Customer Care team at customerservice@onpedder.com or +852 2118 3489


WHEN WILL MY ORDER BE READY FOR COLLECTION?


Once your order has been submitted, it will be processed as soon as possible. A notification email will be sent once your order is ready for collection.


WILL I BE CHARGED A DELIVERY FEE?


Hong Kong SAR:
- Complimentary Shipping: Free delivery when you spend over HKD3,000
- For all other orders: HKD50

APAC (Excluding HK & Mainland China):
- Complimentary Shipping: Free delivery when you spend over HKD3,000
- For all other orders: HKD200

Other destinations:
- Complimentary Shipping: Free delivery when you spend over HKD10,000
- For all other orders: HKD300

Please note:
- Delivery fee will be included at checkout (if applicable)
- During Complimentary Shipping period, delivery fee will be shown as "0"


WILL I BE CHARGED ANY TAXES OR DUTIES?


Delivery Duty Inclusive (DDI)
For shipments to DDI destinations, On Pedder will cover all tax and duty payments. The price displayed for each product is inclusive of all tax and duty charges.
When a DDI destination is selected as the shipping destination, "all taxes and duties included" will be displayed under the price on the Product Description page.

Delivery Duty Unpaid (DDU)
For shipments to DDU destinations, you will be responsible for the required import duties, customs and local sales’ taxes levied by the destination country. Payment of these charges is necessary to release your order from customs. Our courier, DHL, will contact you with the details of any import charges to be paid.


IS MY ORDER INSURED?


On Pedder insures all orders during transit until delivery is received. All orders must be signed for at time of delivery, at which moment you accept all responsibility for the order.

If the recipient is not the original purchaser, such as in the case of a gift delivery, the recipient's signature will be accepted by On Pedder as evidence of delivery and fulfilment of your order.


WHY ARE SHIPPING RESTRICTIONS APPLIED TO SOME PRODUCTS?


Due to international trading agreements and custom regulations, shipping restrictions are applied to some brands and products. A product that is restricted to be shipped to your destination will be removed from your shopping cart.